Introduction
This Privacy Policy explains how WordHarbour Studio, an independent UK writing practice operated by Anum Raza as a sole trader, collects and uses personal information when you enquire about or purchase writing services through this website. WordHarbour Studio is the data controller for the information described in this policy.
Who I am
WordHarbour Studio is independently owned and operated by Anum Raza as a sole trader in the United Kingdom. Correspondence address: 223 Cann Hall Road, London, E11 3NJ, United Kingdom. Email: hello@wordharbourstudio.co.uk. Telephone: +44 7830 632123.
Information I collect
I collect only the personal information required to review your enquiry, confirm the scope of a writing engagement, deliver the agreed content and comply with UK legal obligations.
- Contact details such as your name, business name, email address and telephone number.
- Project information you share in a brief or enquiry, including subject matter, target audience, tone and existing materials.
- Correspondence between us, including emails, form submissions and any messages exchanged during a project.
- Payment confirmation records generated by Stripe when you purchase a package. Full card details are handled by Stripe and are not stored on this website.
- Technical information such as IP address, browser type and pages visited, collected only in standard hosting server logs.
How I use your information
Your personal information is used only for the purposes described in this policy.
- To respond to your enquiry and prepare a proposed scope of work.
- To deliver the writing services you have purchased.
- To send project-related updates, drafts, revision requests and final deliveries.
- To issue receipts, invoices and records required for tax and accounting.
- To respond to complaints, questions and support requests.
- To comply with UK legal, tax and regulatory obligations.
Legal bases for processing
I rely on the following lawful bases under UK GDPR:
- Contract — to take steps at your request before entering into a contract and to perform the contract for the writing services.
- Legal obligation — to keep records required by UK tax, accounting and consumer-protection law.
- Legitimate interests — to manage enquiries, communicate about active engagements and maintain business records, in a way that respects your rights and expectations.
How long I keep your information
Personal information is retained only for as long as needed for the purposes above.
- Enquiry correspondence: up to twenty-four months from last contact.
- Project files and briefs: up to six years from project completion, in line with UK record-keeping expectations.
- Payment and invoice records: at least six years, as required by HMRC.
- Server logs: retained by the hosting provider in line with their standard retention policy.
Sharing your information
I do not sell your personal information. Information is only shared with trusted service providers where necessary to deliver the services.
- Stripe — payment processing and Stripe Checkout.
- Hosting provider — website hosting and email delivery.
- Cloud document services — where drafts are shared or collaborated on with your consent.
- Professional advisers such as accountants where required by law.
- Regulatory or law-enforcement bodies where required by law.
International transfers
Some service providers process personal information outside the United Kingdom. Where that happens, the transfer is protected by appropriate safeguards such as UK/EU adequacy arrangements or the International Data Transfer Addendum.
Your rights
Under UK GDPR you have the following rights in relation to your personal information:
- Access — request a copy of the personal information I hold about you.
- Rectification — ask for inaccurate information to be corrected.
- Erasure — ask for information to be deleted where there is no continuing legal basis to keep it.
- Restriction — ask that processing be paused in defined circumstances.
- Objection — object to processing based on legitimate interests.
- Portability — request an electronic copy of information you have provided.
- Complaint — complain to the Information Commissioner's Office at ico.org.uk.
To exercise any of these rights, email hello@wordharbourstudio.co.uk. I aim to respond within one calendar month.
Cookies
This website uses only essential cookies required for it to function. See the Cookie Policy for full details.
Security
Reasonable technical and organisational measures are used to protect personal information, including secure hosting, transport-layer encryption and controlled access to project files.
Children
This website and the services offered are directed at UK businesses and are not intended for use by children under the age of 16. Personal information about children is not knowingly collected.
Changes to this policy
This policy may be updated from time to time. The 'Last updated' date at the top of this page shows when it last changed. Material changes will be highlighted on this page.
Contact
For questions about this Privacy Policy or how your personal information is handled, contact Anum Raza at hello@wordharbourstudio.co.uk or by post at 223 Cann Hall Road, London, E11 3NJ, United Kingdom.